Rethinking How We Provide Bibliographic Services

Die Bibliographic Services Task Force der University of California Libraries hat einen sehr lesenswerten und ehrlichen Bericht erstellt: Rethinking How We Provide Bibliographic Services for the University of California. Zitate:

Our users expect simplicity and immediate reward and Amazon, Google, and iTunes are the standards against which we are judged. Our current systems pale beside them. The current Library catalog is poorly designed for the tasks of finding, discovering, and selecting the growing set of resources available in our libraries.

Users want a rich pool from which to search, simplicity, and satisfaction. One does not have to take a 50-minute instruction session to order from Amazon. Why should libraries continue to be so difficult for our users to master?